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TRVL° Photography is a collaborative travel brand created by Snell Media and Zoomtropical. While TRVL° Photography serves as the public-facing brand for many tours, all package travel contracts are concluded with Snell Media as the tour operator, unless expressly stated otherwise.
Snell Media is an international tour operator based in Germany, offering small-group photography and travel experiences around the world.
As a Germany-based international tour operator, Snell Media provides its package tours in accordance with German package travel law, specifically §§ 651a ff. of the German Civil Code (BGB). Snell Media receives all traveler payments, administers bookings, and maintains the legally required financial protection and insurance arrangements applicable to package travel under German law.
These regulations establish the legal framework for package travel contracts and define the rights and responsibilities of both travelers and tour operators. German package travel law sets clear standards for areas such as payments, cancellations, changes to travel services, and traveler protections, helping ensure transparency, fairness, and legal certainty for everyone involved.
The Terms and Conditions below explain how these legal provisions apply to travel arrangements booked through Snell Media and tours marketed under the TRVL° Photography brand.
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The following Terms and Conditions (T&Cs) shall, insofar as effectively agreed, form part of the package travel contract for trips concluded between the customer (=traveler) and the tour operator Snell Media. The GTC supplement and complete the statutory provisions of §§ 651a ff. BGB (German Civil Code) and Articles 250 and 252 of the EGBGB (Introductory Act to the German Civil Code). When booking a package tour, the contractual partner of the tour operator is the traveler – it is irrelevant whether the traveler takes advantage of the package tour himself or concludes the contract for another traveler.
These General Terms and Conditions expressly do not apply if the traveler does not book a package tour within the meaning of Sections 651a et seq. of the German Civil Code (BGB), but only individual travel services (e.g., hotel only, rental car) from Snell Media or if Snell Media expressly acts as a travel agent for a package tour of another tour operator or individual travel services (e.g., flight only) or associated travel services in accordance with Section 651w BGB and informs the traveler of this separately and unambiguously before booking. In these cases, the general travel conditions/terms and conditions of the arranged package tour operator or service provider apply, provided that these have been effectively included.
1. Conclusion of the package tour contract
1.1 The following applies to all booking channels:
This offer is based on the travel advertisement by Snell Media on its website, in advertising or on websites belonging to third parties, in an individual offer or other medium of Snell Media, together with supplementary information from Snell Media for the respective trip, insofar as this is available to the traveler at the time of booking.
1.2 By registering for the trip, the traveler offers Snell Media the conclusion of a travel contract. The travel contract is concluded upon receipt of the travel confirmation from Snell Media by the traveler. Upon or immediately after conclusion of the contract, Snell Media will send the traveler a travel confirmation in accordance with the legal requirements on a permanent data carrier (e.g., email). The traveler is bound to the travel registration until acceptance by Snell Media, for a maximum of 12 days. If the content of the travel confirmation from Snell Media differs from the registration, this constitutes a new offer to which Snell Media is bound for a period of 12 days. The travel contract is concluded on the basis of this new offer, provided that the traveler confirms acceptance to Snell Media within the binding period by means of an express declaration or down payment.
1.3 The traveler is responsible for all contractual obligations of fellow travelers for whom he/she makes the booking, as well as for his/her own, insofar as he/she has assumed this obligation by means of an express and separate declaration.
1.4 Snell Media points out that bookings for package tours made by distance selling (e.g., by telephone or email) cannot be revoked in accordance with Sections 312 (7) and 312g (2) sentence 1 no. 9 of the German Civil Code (BGB). However, a right of revocation exists if the contract for the package tour between Snell Media and the traveler, who is a consumer, was concluded outside of business premises, unless the verbal negotiations on which the conclusion of the contract is based were conducted on the basis of a prior order by the consumer.
2.1 After conclusion of the contract, a deposit of 20% of the travel price is due, provided that the security certificate in accordance with § 651r (4) sentence 1 BGB, Art. 252 EGBGB has been sent to the traveler in text form. If the flights or accommodation services included in the respective offer are immediately payable to Snell Media by the service providers or if a flight ticket must be issued immediately after the booking has been confirmed, Snell Media reserves the right to charge a higher deposit of at least 30% of the booking price. Snell Media will inform the traveler of this before the booking is completed in a manner prescribed by Art. 250 § 3 EGBGB and in the travel confirmation in a manner prescribed by Art. 250 § 6 EGBGB.
2.2 Provided that the trip can no longer be canceled for the reasons stated in Section 7.1 and the security certificate has been sent in writing, the remaining amount is due for payment 120 days before departure. If a trip can still be canceled for the reasons stated in Section 7.1, the remaining amount for this trip is not due until the point at which Snell Media can no longer cancel the trip.
2.3 In the case of last-minute bookings, i.e., bookings made so close to the start of the trip that the entire trip price is already due or Snell Media can no longer cancel the trip due to the number of participants not being reached, the entire trip price is due for payment immediately after the security certificate has been sent in writing.
2.4 Premiums for insurance and other expenses such as individual flights as well as cancellation and rebooking fees are due in full upon invoicing.
2.5 The traveler can choose to pay the travel price by credit card or bank transfer.
2.6 If the traveler does not make the down payment or final payment by the respective due date despite receiving the security certificate, Snell Media is entitled to withdraw from the contract after issuing a reminder with a deadline and to charge the traveler the cancellation costs specified in section 4.1 ff. This shall not apply if the traveler has a statutory or contractual right of retention or if Snell Media is unwilling or unable to properly perform the contractual services or has not fulfilled its statutory information obligations.
3.1 Services
1. a) Snell Media’s performance obligation arises exclusively from the content of the booking confirmation in conjunction with the version of the Snell Media website valid at the time of travel, an individual offer or any other medium of Snell Media, subject to all information, notes and explanations contained therein, as well as the pre-contractual information relevant to the booked package tour in accordance with Art. 250 § 3 EGBGB.
2. b) Employees of service providers (e.g., airlines, hotels) and travel agents are not authorized by Snell Media to make assurances or provide information, or to enter into agreements that go beyond the travel advertisement, the booking confirmation or the pre-contractual information pursuant to Art. 250 § 3 EGBGB of Snell Media, contradict them or alter the confirmed content of the package tour contract.
3.2 Changes to services
1. a) Changes or deviations of individual travel services from the agreed content of the package travel contract that become necessary after the conclusion of the contract and that were not brought about by Snell Media in bad faith are only permitted if the changes or deviations are not significant and do not affect the overall nature of the booked package tour. In addition, these changes must be explained before the start of the trip. Snell Media must inform the traveler of the change in a clear, understandable, and prominent manner on a durable medium.
2. b) Snell Media reserves the right to make certain arrangements or minor changes in the case of small group sizes (defined as ten participants or fewer) and/or in accordance with your booking confirmation. Such changes may include, for example, adjustments to the size or type of transport used or the use of other tour guides, including local or regional guides. Snell Media will inform the traveler of the change in a clear, understandable, and prominent manner on a durable medium.
3. c) In the event of a significant change to an essential feature of a travel service in accordance with Art. 250 § 3 No. 1 EGBGB or a deviation from a specific requirement of the traveler that was included in the package travel contract, the traveler is entitled, within a reasonable period set by Snell Media, to accept the notified change to the travel service or deviation from the special requirement, or to withdraw from the contract without cancellation costs, or to declare participation in a replacement package tour offered by Snell Media, if applicable.
A significant change may be deemed to exist in particular if essential components of the trip that significantly shape the travel experience are not available – for example, the official closure of a central tourist attraction.
If the traveler does not respond to Snell Media or does not respond within the reasonable period set, the change or deviation shall be deemed to have been accepted. Snell Media shall inform the traveler of this, as well as of any significant change or deviation from a specific requirement, immediately after becoming aware of the reason for the change, together with information about their rights and a deadline for declaration, in a clear, comprehensible, and prominent manner on a durable medium.
4. d) Any warranty claims shall remain unaffected if the changed services are defective. If the replacement package tour or changed package tour is not of at least equivalent quality to the originally owed package tour, the tour price shall be reduced in accordance with § 651m (1) BGB; if Snell Media incurs lower costs for services of equivalent quality, the difference shall be refunded to the traveler in accordance with Section 651m (2) of the German Civil Code (BGB).
3.3 Price changes
1. a) Snell Media reserves the right to change the advertised price confirmed at the time of booking if the increase in the travel price is directly attributable to an increase in transport costs due to an increase in the cost of fuel or other energy sources, or an increase in charges such as port and airport fees, entry fees or aviation security costs, as well as tax increases on booked services, tourist taxes or state national park fees.
(aa) If the transportation costs existing at the time of conclusion of the travel contract, in particular fuel costs, increase, Snell Media may increase the travel price in accordance with the following calculation:
In the case of a seat-related increase, Snell Media may demand the amount of the increase from the traveler. In other cases, the additional transportation costs charged by the transportation company per means of transportation will be divided by the number of seats in the agreed means of transportation. Snell Media may demand the resulting increase for the individual seat from the traveler.
(bb) If the taxes or fees (in particular tourist taxes, port or airport fees, state national park fees) existing at the time of conclusion of the travel contract are increased vis-à-vis Snell Media, the travel price may be increased by the corresponding pro rata amount.
(cc) If the travel price is increased due to a change in the exchange rate, Snell Media must disclose to the traveler which exchange rate it originally used as a basis for the travel advertisement and at what point in time, whereby the reference point for the exchange rate change is after the date of conclusion of the contract.
1. b) An increase in the travel price is only permissible if the circumstances leading to the increase did not occur before the contract was concluded. A price change by Snell Media is only permissible if Snell Media informs the traveler clearly and comprehensibly on a durable medium about the price increase and the reasons for it, as well as communicating the calculation of the price increase, and this is done at least 21 days before the start of the trip; Snell Media may only increase prices by up to 8 percent.
2. c) The traveler is entitled to demand a price reduction of up to 8 percent from Snell Media for the same reasons that would entitle Snell Media to a price increase and which result in lower costs for Snell Media. If the traveler has paid more than the amount owed in accordance with this provision, the excess amount shall be refunded by Snell Media. Snell Media may deduct the administrative expenses actually incurred by Snell Media from the excess amount to be refunded. Upon request, Snell Media must provide the traveler with evidence of the amount of administrative expenses incurred.
3. d) If the price increase exceeds 8 percent of the travel price, Snell Media cannot implement it unilaterally. In this case, the traveler is entitled, within a reasonable period set by Snell Media,
either to accept the notified price increase, or to withdraw from the contract without cancellation costs, or to declare participation in a replacement package tour offered by Snell Media, if applicable.
If the traveler does not respond to Snell Media or does not respond within the reasonable period set, the price increase shall be deemed accepted. Snell Media shall inform the traveler of this immediately after becoming aware of the reason for the price increase, together with information about their rights and the deadline for making a declaration, in a clear, comprehensible, and prominent manner on a durable medium. The offer of a price increase must be made to the traveler at least 21 days before the start of the trip; Snell Media is not permitted to request a price increase at a later date.
1. d) If the replacement package tour is not of at least equivalent quality to the originally owed package tour, the travel price shall be reduced in accordance with § 651m (1) BGB; if Snell Media incurs lower costs for equivalent quality, the difference shall be reimbursed to the traveler in accordance with § 651m (2) BGB.
4.1 The traveler may withdraw from the package travel contract at any time before the start of the trip. The withdrawal must be declared to Snell Media using the contact details provided at the end of the General Terms and Conditions. If the trip was booked through a travel agent, the withdrawal can also be declared to the travel agent. The traveler is advised to declare the withdrawal on a durable medium.
4.2 If the traveler withdraws before the start of the trip or does not commence the trip, Snell Media loses its claim to the travel price. Instead, Snell Media may demand reasonable compensation from the traveler. This does not apply if Snell Media is responsible for the withdrawal or if unavoidable, extraordinary circumstances arise at or in the immediate vicinity of the destination that significantly impair the performance of the package tour or the transport of persons to the destination; Circumstances are unavoidable and extraordinary if they are beyond the control of the contracting party invoking them and their consequences could not have been avoided even if all reasonable precautions had been taken.
4.3 Snell Media has specified this compensation claim to which it is entitled in the following cancellation fees. The calculation is made taking into account the date of the traveler’s cancellation up to the contractually agreed start of the trip, the expected savings in expenses, and the expected income from other use of the travel services. The compensation is calculated as follows, based on the date of receipt of the cancellation notice by Snell Media or the travel agent:
For bookings where a flight ticket must be issued immediately after the booking confirmation, a cancellation fee of 30% will always be charged up to 30 days before departure.
Special offers/specials, individually tailored package tours, and group tours may be subject to special cancellation conditions, which are expressly indicated in the respective service description or travel advertisement/offer and the travel confirmation in accordance with Art. 250 §§ 3, 6 EGBGB.
4.4 In any case, the traveler is free to prove to Snell Media that Snell Media can only demand a significantly lower reasonable compensation due to the cancellation.
4.5 Snell Media reserves the right to demand higher, specifically calculated compensation instead of the above cancellation fees if Snell Media can prove that it has incurred significantly higher expenses than the applicable cancellation fee. In this case, Snell Media is obliged to specify the compensation demanded, taking into account the expenses saved and deducting what it earns from other use of the travel services, and to justify this at the traveler’s request.
4.6 Snell Media expressly recommends taking out travel cancellation insurance including pandemic coverage. Travel cancellation insurance is not part of the package travel contract and generally cannot be reimbursed in the event of withdrawal from the travel contract.
4.7 If Snell Media is obliged to refund the travel price as a result of a withdrawal, the refund must be made immediately, but in any case within 14 days of the withdrawal.
4.8 The traveler’s legal right to declare a transfer of the contract to another traveler (appointment of a replacement participant) on a permanent data carrier in accordance with § 651e BGB (German Civil Code) remains unaffected by the above provisions, provided that this notification is received by Snell Media no later than seven days before the start of the trip. In all other respects, the replacement participant and the traveler are jointly and severally liable to Snell Media for the travel price and the reasonable and actual additional costs incurred as a result of the replacement participant’s entry.
5.1 The traveler has no legal right to a change in the travel date, destination, place of departure, accommodation, or mode of transport (rebooking). This does not apply, of course, if a rebooking is necessary due to incomplete or incorrect pre-contractual information in accordance with Art. 250 § 3 EGBGB; such a rebooking will be carried out free of charge for the traveler.
5.2 If Snell Media makes a rebooking in accordance with clause 5.1 sentence 1 at the traveler’s request, rebooking fees will be charged up to 30 days before departure, which must be paid by the traveler in addition to any new travel price for the rebooked service; The traveler will be informed of any new travel price resulting from the rebooking before the rebooking is made.
5.3 Rebooking fees in accordance with Section 5.2 are payable as follows:
5.4 Requests for rebooking made by the traveler 29 days or less before the start of the trip can, if they are possible at all, only be carried out after withdrawal from the travel contract in accordance with Section 4.3 under the conditions applicable there and simultaneous re-registration.
If the traveler does not use individual travel services that Snell Media has duly offered for reasons attributable to the traveler, including cases in which the traveler voluntarily waives participation in a service for personal reasons, there is no entitlement to a pro-rata refund of the travel price. The same applies if a service cannot be used because the traveler does not meet certain participation requirements—such as the physical fitness or health requirements expressly described in the travel documents and the booking confirmation—or if personal restrictions (e.g., exhaustion, lack of accessibility to certain locations, or individual dietary preferences or restrictions) prevent the traveler from participating in certain activities or services, provided that Snell Media has fulfilled its pre-contractual information obligations in this regard.
Snell Media recommends taking out travel cancellation insurance.
7.1 Snell Media may only withdraw from the package travel contract due to failure to reach a minimum number of participants if Snell Media
The withdrawal must be declared to the traveler no later than 21 days before the start of the trip. If it becomes apparent at an earlier stage that the minimum number of participants cannot be reached, Snell Media must exercise its right of withdrawal immediately.
If the trip is not carried out for this reason, Snell Media must refund any payments made by the traveler immediately, but in any case within 14 days of the declared cancellation.
7.2 Snell Media may terminate the package travel contract without notice if the traveler persistently disrupts the trip despite a warning from Snell Media or behaves in such a manner that is contrary to the contract that immediate termination of the contract is justified; this does not apply if the behavior contrary to the contract is due to a breach of pre-contractual information obligations. If, according to the travel description or itinerary, the traveler must meet special requirements for a package tour (e.g., health requirements), a violation of these requirements constitutes conduct in breach of contract.
If the traveler is clearly physically or mentally incapable of meeting the requirements specified in the respective travel description, the tour guide may also exclude them from the travel program. Exclusion by the tour guide is also possible if the traveler does not have the necessary equipment or gear for the trip.
If Snell Media cancels or declares the exclusion from the trip, Snell Media retains the right to the trip price, but must offset the value of the expenses saved and any benefits that Snell Media obtains from other use of the unused services, including any amounts credited to it by its service providers.
8.1 Travel documents
The traveler must inform Snell Media if, despite full payment of the travel price, they do not receive the necessary travel documents (e.g., e-ticket receipts, hotel vouchers) within the period specified by Snell Media.
8.2 Notification of defects
Snell Media is obliged to provide the traveler with a package tour free of travel defects.
If this is not the case, the traveler is obliged to notify Snell Media of any travel defects immediately. To this end, the traveler must immediately notify the local representative of Snell Media of any defects. If a representative of Snell Media is not available on site and is not contractually obliged to be there, the traveler must notify Snell Media directly of any defects that have occurred. The contact details of a local representative of Snell Media, including their availability, and the contact details of Snell Media for reporting travel defects can be found in the travel confirmation. The traveler also has the option of submitting their notice of defect to the travel agent with whom they booked the package tour. The Snell Media representative is responsible for remedying the situation, if possible. However, they are not authorized to acknowledge claims. If Snell Media was unable to remedy the situation due to a culpable failure to report the defect, the traveler cannot assert claims for reduction in accordance with § 651m BGB or claims for damages in accordance with § 651n BGB.
8.3 Setting a deadline before termination
If a traveler wishes to terminate the package travel contract due to a significant travel defect of the type described in § 651i BGB in accordance with § 651l BGB, the traveler must first set Snell Media a reasonable deadline for remedial action. This shall not apply if Snell Media refuses to remedy the situation or if immediate remedy is necessary.
8.4 Baggage delay and damage:
9.1 Snell Media’s contractual liability for damages not resulting from injury to life, limb, or health is limited to three times the travel price, provided that these were not caused culpably. If international agreements or legal regulations based on such agreements apply to a travel service, according to which a claim for damages against the service provider can only arise or be asserted under certain conditions or restrictions, or is excluded under certain conditions, Snell Media may also invoke this against the traveler. If international agreements or legal regulations based on such agreements give rise to further claims, these shall remain unaffected by the limitation of liability.
9.2 Snell Media shall not be liable for service disruptions, personal injury, or property damage in connection with services that are merely arranged as third-party services (e.g., excursions, sports events) if these services are expressly identified as third-party services in the travel advertisement and the booking confirmation, stating the identity and address of the contracted partner, in such a way that it is clear to the traveler that they are not part of the package tour offered by Snell Media. However, Snell Media shall be liable for these services if and to the extent that damage suffered by the traveler was caused by a breach of Snell Media’s duty to provide information, clarification, or organization.
9.3 Snell Media is not liable for services used by the traveler as part of the package tour that are not arranged or organized by Snell Media or its local representatives, but rather, for example, by the hotel or other persons or companies on their own responsibility.
9.4. If the flight was booked through Snell Media, Snell Media will issue flight tickets in accordance with the information and names provided by the traveler at the time of booking, regardless of the booking method (e.g., internet or telephone). Snell Media assumes that all information and names provided at the time of booking are accurate and do not conflict with the name stated in the traveler’s passport.
10.1 The traveler must assert claims against Snell Media in accordance with §§ 651i (3) No. 2, 4-7 BGB (German Civil Code). The traveler may also assert claims through the travel agent if the package tour was booked through the travel agent. It is recommended that claims be asserted on a durable medium.
10.2 The traveler’s claims under the travel contract shall become time-barred after two years; the limitation period shall commence on the day on which the package tour was to end according to the contract.
10.3 Damage, loss, or delays of checked baggage in connection with air travel should be reported immediately on site to the airline responsible in accordance with air traffic regulations by means of a damage report. The damage report for baggage damage must be submitted within 7 days and for delays within 21 days after delivery.
10.3 Snell Media points out in accordance with § 36 VSBG (Consumer Dispute Resolution Act) that Snell Media does not participate in dispute resolution proceedings before a consumer arbitration board and is not legally obliged to do so. Should a legal obligation to participate in such dispute resolution proceedings arise after going to press, or should Snell Media voluntarily participate in such proceedings, Snell Media will inform travelers of this on a durable medium. When concluding a contract in electronic legal transactions, reference is made to the European platform for online dispute resolution in accordance with Art. 14 (1) ODR Regulation at https://ec.europa.eu/consumers/odr/.
11.1 Snell Media shall inform travelers about general passport and visa requirements of the destination country, including the approximate time required to obtain any necessary visas, as well as health formalities prior to conclusion of the contract and any changes thereto prior to departure.
11.2 The traveler is responsible for obtaining and carrying the travel documents required by the authorities, any necessary vaccinations, and complying with customs and foreign exchange regulations. Any disadvantages arising from non-compliance with these regulations, e.g., the payment of cancellation fees, shall be borne by the traveler. This shall not apply if Sell Media has not provided information, has provided insufficient information, or has provided incorrect information.
11.3 Snell Media is not liable for the timely issuance and receipt of necessary visas by the respective diplomatic mission if the traveler has commissioned Snell Media to obtain them, unless Snell Media has culpably violated its own obligations.
If flights are booked through Snell Media, the EU regulation on informing passengers about the identity of the operating airline requires Snell Media to inform the traveler about the identity of the operating airlines for all air transport services to be provided as part of the booked trip at the time of booking. If the operating airline is not yet known at the time of booking, Snell Media is obliged to inform the traveler of the airline or airlines that are likely to operate the flight or flights. As soon as Snell Media knows which airline will operate the flight, Snell Media must inform the traveler. If the airline named to the traveler as the operating airline changes, Snell Media must inform the traveler of the change. Snell Media must immediately take all reasonable steps to ensure that the traveler is informed of the change as soon as possible. The list of airlines that are prohibited from operating in the EU (the “blacklist”) can be found on the following website: https://transport.ec.europa.eu/transport-themes/eu-air-safety-list.en
Snell Media only uses airlines that are not on this list.
By agreeing to the travel contract, the traveler agrees that photos or videos may be taken during the trip in which the traveler can be seen. These photos or videos may be taken by other travelers, the tour operator, or its representatives. The traveler grants the tour operator and its contractual partners permission to reproduce the photos and videos for marketing purposes in any medium without any further obligations or compensation to the traveler. Snell Media points out that this consent can be revoked at any time.
All intellectual property of Snell Media, including but not limited to photographs, images, videos, digital content, and teaching materials, remains the unrestricted property of Snell Media. Prior written permission from Snell Media is required for any use, reproduction, distribution, or public display. Unauthorized use of Snell Media’s intellectual property will result in legal action in accordance with the relevant provisions of the German Copyright Act (UrhG) and other relevant laws and regulations.
15.1 German law applies to the contractual relationship between the traveler and Snell Media.
15.2 The traveler’s place of residence is decisive for legal action taken by Snell Media against the traveler. For legal action against travelers who are merchants, legal entities under public or private law, the place of jurisdiction shall be the registered office of Snell Media. The same applies to travelers who move their place of residence or habitual abode abroad after conclusion of the contract or whose place of residence or habitual abode is unknown at the time the action is brought.
As of: JUNE 2026
The personal data provided by travelers when booking a package tour will be processed electronically and used, processed, and stored by Snell Media and its service providers (transport companies, hotels, incoming agencies, database providers, entry and health regulations) to the extent necessary for the performance of the contract. Due to a US federal law on terrorist investigation, airlines are required to provide the US Transportation Security Administration (TSA) with the flight and reservation details of each passenger prior to entry into the US. Without this data transfer, entry into the US is not possible – this also applies to stopovers and connecting flights. This data must also be transferred for flights to other countries that only touch US airspace.
The provisions of the GDPR apply. Detailed data protection information, including the rights of travelers, is provided in the privacy policy, can be requested from Snell Media using the contact details provided, or will be made available at the time the data is collected (travel inquiry/travel booking).
Snell Media points out that bookings for package tours made via distance selling (e.g., by telephone, e-mail, or social media) cannot be revoked in accordance with Sections 312 (7) and 312g (2) sentence 1 no. 9 of the German Civil Code (BGB). However, a right of withdrawal exists if the contract for the package tour between Snell Media and the traveler, who is a consumer, was concluded outside of business premises, unless the verbal negotiations on which the conclusion of the contract is based were conducted on the basis of a prior order by the consumer.
Snell Media generally recommends taking out travel cancellation insurance and international health insurance, including coverage of repatriation costs in the event of accident or illness. Snell Media expressly points out that insurance for travel must be taken out within certain periods after booking the trip, which depend on the insurance company and the respective insurance contract.
In addition, it is strongly recommended that you ensure that Covid-19 cover (“pandemic cover”) is included or taken out separately when taking out insurance.
1.1 Product Availability
All products offered through the Snell Media website or associated sales channels are subject to availability. While Snell Media strives to ensure that all product listings are accurate and up to date, availability cannot be guaranteed at the time of purchase.In the event that a product becomes unavailable after an order has been placed, Snell Media will inform the customer without undue delay and offer either a full refund or, where reasonably possible, an alternative product of equivalent value.
1.2 Order Fulfillment
Orders are generally processed within 2–5 business days. Fulfillment times may vary depending on product type, production requirements, and order volume.Snell Media aims to dispatch approximately 97% of orders within 5 business days, with more than 50% typically shipped within 3 business days. These timeframes are indicative and do not constitute guaranteed delivery times.Upon completion of an order, the customer will receive an order confirmation via email, in accordance with applicable EU consumer protection requirements, including Directive 2011/83/EU on Consumer Rights.
1.3 Order Changes and Cancellation
Once an order has been placed, it may not be modified or cancelled unless the customer informs Snell Media within 14 days of purchase and exercises their statutory right of withdrawal, where applicable.After this period, or once production and/or fulfillment has commenced, changes or cancellations may no longer be possible. Snell Media reserves the right to refuse cancellation requests where performance has already begun or been completed.
2.1 Shipping Methods and Costs
Snell Media offers international shipping options, which may include standard and express delivery services. Shipping costs and estimated delivery times depend on destination and will be displayed during checkout.While Snell Media makes every effort to meet estimated delivery windows, these are not guaranteed. Delays may occur due to customs procedures, carrier disruptions, or other external factors beyond Snell Media’s control.
2.2 International Shipping and Customs
For deliveries outside the European Union, additional charges such as customs duties, import taxes, and other local fees may apply. These charges are the responsibility of the customer.If a customer fails to pay applicable import charges and the shipment is returned, any original shipping costs incurred by Snell Media will not be refunded.
2.3 Risk of Loss
Risk of loss and responsibility for the goods transfers to the customer once the carrier has accepted the shipment.In the event of loss or damage during transit, claims must be submitted directly to the carrier, unless otherwise required by mandatory consumer protection law.
3.1 Right of Withdrawal and Returns
Customers are entitled to withdraw from their purchase within 14 days of receipt of the goods in accordance with Directive 2011/83/EU on Consumer Rights, unless a statutory exemption applies (e.g., customised or personalised products).To exercise the right of withdrawal, the customer must notify Snell Media in writing within the 14-day period. Returned items must be sent back in their original condition and packaging.Snell Media reserves the right to reduce or refuse refunds where returned goods show signs of use, damage, or improper handling beyond what is necessary to establish the nature and characteristics of the product.
3.2 Return Shipping Costs
Unless otherwise stated, the customer is responsible for the cost of returning goods. In cases of defective or incorrect products, Snell Media will cover reasonable return shipping costs.
3.3 Refund Processing
Approved refunds will be processed within 14 days of receipt and inspection of the returned goods and will be issued using the original payment method.If external payment processing delays occur, Snell Media will inform the customer without undue delay.
3.4 Order Cancellations
Orders may be cancelled within 14 days, provided that production, processing, or shipment has not yet begun.If cancellation is requested after production or shipment has commenced, Snell Media may charge a reasonable administrative fee of up to 25% of the order value to cover incurred costs.
3.5 Defective or Damaged Goods
If goods arrive defective or damaged, the customer must notify Snell Media within 7 days of receipt.Snell Media will, at its discretion, provide a replacement or refund. In cases of verified defects, Snell Media will cover reasonable return shipping costs.
Claims for lost shipments must be submitted within 30 days of the estimated delivery date. If a shipment is confirmed lost in transit, Snell Media will replace or reship the product at no additional cost, where reasonably possible.If tracking confirms delivery but the customer claims non-receipt, Snell Media is not liable for replacement or reshipment, unless mandatory consumer protection law provides otherwise. Any replacement in such cases will be at the customer’s expense.
